You can do so by phone at 1-85 or you can do it online at /cricket. If you do have Cricket Protect, simply file a claim. To get a replacement phone from Cricket Wireless in any of these three cases, you must have Cricket Protect.
If you lost your phone, accidentally damaged it, or if the device got stolen, you won’t be able to benefit from the manufacturer’s warranty, even if it is still valid. What to Do if Your Cricket Phone Is Lost, Stolen, or Damaged? Until you receive the replacement device, you can place your Cricket SIM card into your own compatible phone to use their services. If your claim is approved, you will be able to pay the $10-250 deductible and receive a new or refurbished replacement phone. You can call Cricket’s customer service at 1-85, explain what happened and tell them you wish to file a claim or you can file a claim online at /cricket. If you do have Cricket Protect, file a claim. In case the manufacturer’s warranty isn’t valid anymore or if you accidentally dropped your phone, spilled it, or damaged it in any other way, you can only hope that you have the Cricket Protect feature, otherwise, you won’t be able to receive a replacement phone.
If the answer is yes and if you haven’t misused or damaged the device in any way, you may be able to get a free replacement phone from the manufacturer itself. The first thing you should do if you notice that your phone is malfunctioning or breaks down completely is to check if the device is still under the manufacturer’s warranty. What to Do If Cricket Phone Doesn’t Work? The replacement equipment you receive will come with a 12-month replacement warranty. The exact color, brand, model, and features may be different and the compatibility of accessories is not guaranteed. The replacement device may be a new or refurbished device of the same or similar model. This feature costs $8 a month and it requires the user to pay a $10-250 deductible for the replacement device. It protects your phone against loss, theft, damage, and out-of-warranty malfunctions and it helps you get a replacement phone fast and easy. Luckily, Cricket Wireless does offer Cricket Protect – an optional feature you can add to your eligible phone (an eligible Cricket phone or an eligible BYOP device). However, manufacturers do not protect your device against loss or theft. In other words, if your phone starts malfunctioning or breaks down without you having damaged or misused it in any way, the phone’s manufacturer will repair or replace the device with the exact same device at its own cost. Manufacturers’ warranties usually cover all expenses related to malfunctions and complete failures of the device that is not caused by the user in any way. The only warranty on a device is the limited warranty provided by the manufacturer. The first thing you need to know when it comes to Cricket replacement terms and conditions is that Cricket Wireless offers no warranties on devices. What Type of Replacement Phone Does Cricket Provide? You can only use this feature if you have prior to losing or damaging your phone. You have to pay $8 a month for this insurance feature and pay a $10-250 deductible for the replacement device.Įach Cricket customer that has the Cricket Protect feature is allowed up to three claims in any consecutive 12-month period. In case you have the Cricket Protect feature, you can get a replacement phone in case your original phone got lost, stolen, accidentally damaged, or broken. If a hardware malfunction develops within that period then you are entitled to a repair, replacement, or refund. The limited warranty provided by the manufacturer is usually only valid for one or two years from the date you purchase your phone.
An upgraded phone, on the other hand, is a device that you can buy at full price. You may receive a replacement phone for a reduced price (if you have Cricket Protect) or free of charge (if your phone is still under the manufacturer’s warranty and it is malfunctioning without you damaging it in any way).